Terms and conditions | Eljemel

Shipping & Returns

Shipping policy

Our products come from different parts of the world.

Every supplier has its shipping fees and time frame. You'll find the details on the shopping cart for every product.

 

Some offer free shipping on orders over a certain amount. 

Mythyn offers free UK shipping over 75£

Luxivegan offers free UK shipping over 50£

Bibah offers free UK delivery over 25£

Return & Exchange policy

To be eligible for a refund or exchange, we follow a 14-day return policy during which the customer must inform the retail that they would like to return or exchange an item. The item must be undamaged, unworn, and unused within 14 days of the notification that the item will be returned.

 

The customer must provide a valid reason for his request. 

The customer will return the product to the shipping address, we will inspect it and process your refund or exchange.

 

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

CONTACT US

Can we help you? If you are in need of information,

Please contact us, we are pleased to help.

Eljemel.com